When I was doing my first round of user testing, I was lucky to find three people with retail and inventory experience, which gave me really helpful insight. Almost everyone tried to scroll on the home screen immediately, suggesting they expected more flexibility than what was visible. The inventory start screen caused a bit of hesitation at first, but since the first test I have added an exit confirmation pop-up for clarity. I also removed the calendar feature after testing to keep the experience more focused. Overall, once users understood what to do, saving and submitting counts felt straightforward.

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The biggest pattern I noticed was that users immediately started counting the physical item after tapping “Start Inventory,” instead of searching for the item in the app first. This happened to both the people who have had experience in retail and people who did not. They are used to counting first and recording second, so that instinct carried over. Right now, the app starts with a search-first workflow, which is creating the friction. It’s also possible that some of the confusion was on my end, as I may not have clearly explained that the rubber bands were the pretend item they were supposed to count rather than what was already listed in the app.